Refund and Returns
If for any reason you feel that our service did not live up to your expectations or you think that somehow our service did not meet your standards of excellence. Request a cancellation and pay only for the period you have consumed.
Users can cancel and request a refund for the rest of their subscriptions in just a few steps in their account dashboard.
Please check the table below for how the refund calculations are done.
How do refund calculations work?
*This policy does not apply to reseller plans. Reseller plans are nonrefundable.
| SUBSCRIPTION PERIOD | 1 MONTH | 3 MONTHS | 6 MONTHS | 12 MONTHS |
|---|---|---|---|---|
|
REFUND REQUEST TIME = REFUND AMOUNT |
WITHIN 1-21 DAYS = €5.00 |
WITHIN 1-15 DAYS = €15.50 |
WITHIN 1-15 DAYS = €25.50 |
WITHIN 1-15 DAYS = €45.50 |
|
REFUND REQUEST TIME = REFUND AMOUNT |
WITHIN 22-30 DAYS = €0 |
WITHIN 16-45 DAYS = €10 |
WITHIN 16-45 DAYS = €20 |
WITHIN 16-45 DAYS = €40 |
|
REFUND REQUEST TIME = REFUND AMOUNT |
|
WITHIN 46-60 DAYS = €5 |
WITHIN 46-60 DAYS = €15 |
WITHIN 46-75 DAYS = €35 |
|
REFUND REQUEST TIME = REFUND AMOUNT |
|
WITHIN 61-90 DAYS = €0 |
WITHIN 61-90 DAYS = €10 |
WITHIN 76-90 DAYS = €30 |
|
REFUND REQUEST TIME = REFUND AMOUNT |
|
|
WITHIN 91-120 DAYS = €5 |
WITHIN 91 -120 DAYS = €25 |
|
REFUND REQUEST TIME = REFUND AMOUNT |
|
|
WITHIN 121-150 DAYS = €2 |
WITHIN 121-180 DAYS = €20 |
|
REFUND REQUEST TIME = REFUND AMOUNT |
|
|
WITHIN 151-180 DAYS = €0 |
WITHIN 181- 240 DAYS = €17 |
|
REFUND REQUEST TIME = REFUND AMOUNT |
|
|
|
WITHIN 241-300 DAYS = €6 |
|
REFUND REQUEST TIME = REFUND AMOUNT |
|
|
|
WITHIN 301-360 DAYS = €0 |
We also strive to make sure our customers don’t get stuck or give up on the process. If you are having any issues at all please Open Ticket. We are a full-service provider and help with everything from ordering to installation.
Requesting a Refund
You can request cancellation by opening a support ticket on the billing department.